Digital Product Refund Policy

PAKZ — Refund & Cancellation Policy Last updated: 21 October 2026 At PAKZ, we provide digital products and professional music services, including beats, sound kits, sample packs, mixing, mastering, custom beat production, full production packages and one-to-one sessions. Because our digital products are supplied electronically and our services require dedicated time, preparation, creative work and reserved booking slots, all purchases are considered final, and refunds are not offered except where required by applicable law. Please read this policy carefully before making a purchase or booking a service. 1. Digital Products All digital products, including beat licences, exclusive beats, sound kits, sample packs, loops, courses and other downloadable products, are non-refundable once the purchase has been completed, except where required by law. Digital products can be delivered or accessed electronically and cannot be physically returned. Please ensure you have selected the correct product and licence before purchasing. If you experience a technical issue accessing or downloading a product, contact PAKZ so we can help resolve the issue. A technical issue does not automatically entitle you to a refund, but we will work with you to resolve legitimate access or delivery problems. 2. Mixing, Mastering and Production Services All payments for professional services are non-refundable once an order has been accepted and work or preparation has begun, except where a refund is required by law. Our services require dedicated time, creative input, preparation and scheduling. When you purchase a service, you are paying for the professional work and time allocated to your project, not simply for a finished file. This includes: Mixing and mastering. Mix & Master Bundles. Beat mixing. Custom beat production. Full Production Bundles. One-to-one production, mixing and mastering sessions. Other booked or commissioned services. Please make sure you understand what is included in your chosen service before purchasing. 3. Missed Appointments and Failure to Attend When you book a session with PAKZ, your selected time slot is reserved specifically for you. This time may no longer be available to other clients, and preparation may take place before the session begins. We may send reminders before your appointment, but it remains your responsibility to attend at the agreed time and to provide any information or materials required for the session. If you fail to attend, arrive too late to complete the session, or do not respond to reminders or booking communications, you will not automatically be entitled to a refund. Where you fail to attend a booked session without an agreed rescheduling arrangement, your payment will generally be retained because the time was reserved for you and may not be recoverable by the business. This applies to mandatory custom beat creation sessions and Full Production Bundle sessions booked through the PAKZ website. If you know you cannot attend, contact PAKZ as soon as possible. Any rescheduling will be subject to availability and the applicable booking terms. This policy does not remove any rights you may have under applicable consumer law. 4. Customer Delays and Incomplete Orders You are responsible for supplying the files, references, creative direction and other information reasonably needed to complete your service. If you delay providing materials, fail to respond to reasonable requests, or do not follow through with the agreed process, this may delay or prevent completion of your order. Such delays or failure to participate do not automatically entitle you to a refund. Where work has been started, preparation has been completed, or time has been allocated to your project, refunds will not normally be provided except where required by law. Please contact PAKZ promptly if you encounter a problem that prevents you from proceeding. 5. Cancellations Payments are generally non-refundable once a digital product has been supplied or a service order has been accepted and work, preparation or dedicated scheduling has begun, except where required by law. If you need to cancel a booked appointment or service, contact PAKZ as early as possible. Cancellation or rescheduling requests will be considered in accordance with the applicable booking terms and consumer law. Submitting a cancellation request does not guarantee a refund or that a booking can be rescheduled. Where PAKZ needs to cancel a service and cannot reasonably provide the agreed service or an appropriate alternative, any refund or other remedy will be handled in accordance with applicable law and the circumstances. 6. Revisions and Dissatisfaction Where a service includes revisions, these are limited to the number stated in the service description or purchase terms. Requests for revisions beyond the included allowance may incur an additional fee, which will be communicated before the additional work is undertaken. A preference for a different creative direction, a change of mind, or dissatisfaction that does not involve a failure to provide the agreed service does not automatically entitle you to a refund. If you believe the service does not match what was agreed, contact PAKZ with details of the issue so we can review it and determine an appropriate next step. Nothing in this section removes your statutory rights where a service has not been performed as legally required. 7. Incorrect Payments and Technical Problems If you believe you have been charged incorrectly, paid more than once for the same order, or experienced a technical problem that affected your purchase, contact PAKZ with your order details. We will investigate genuine payment errors and resolve them where appropriate. This may include correcting an overcharge or duplicate payment. Technical problems with delivery or access should also be reported so we can attempt to resolve them. 8. Your Statutory Rights This policy does not affect any rights you have under applicable consumer protection laws. Depending on the product or service, UK consumer law may provide cancellation rights, remedies for faulty or misdescribed digital content, or remedies where a service is not provided as agreed. Certain cancellation rights may be affected when you expressly request that a service begins during a cancellation period or consent to immediate digital delivery, where the applicable legal requirements are met. Any required consent, acknowledgement or cancellation information will be provided separately at checkout where applicable. Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted. 9. Contact If you have a question about a purchase, cancellation, booking or payment, contact PAKZ through the contact form on our website or the business contact details provided with your order. Please include your name, email address, order reference and a clear explanation of your query so we can assist you efficiently. By purchasing a product or booking a service, you acknowledge that you have had the opportunity to read and understand this policy, subject to your statutory rights.